Senior Customer Experience Representative

Details

ABOUT THE ROLE At Thndr, we're making investing simple and accessible for everyone. As our investor base and product offering continue to grow, our Customer Experience team plays an important role in helping users navigate the platform and invest with confidence. As a Senior CX Agent – Investor Support, you'll be responsible for supporting our users through chat, handling their inquiries, resolving issues, and ensuring they receive accurate, timely, and friendly assistance. You'll initially support non-investor users before transitioning to investor support, helping them with onboarding, KYC,...

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